I took my miniature schnauzer puppy to have a bath and the pads of his feet trimmed... the groomer was told specifically not to cut ANY hair on the dog except to bathe, brush out, and trim the under pads of his feet. He was groomed a month ago at this salon and his coat was in excellent condition...I remained in the store and happened to pass by when this groomer was cutting the hair off his legs. When we immediately put a stop to the cut...she said sorry...."SHE thought he would look better that way. We are optimistic about his legs since they require a special cut and show rules are extremely stringent regarding leg and beard condition.....the store manager could not have been more apologetic or tried harder to show us that she was also extremely upset and did not charge us for the grooming as well as offered us a small store credit in order to make the best of a very bad situation. I cannot in my best conscience not make other people aware of this.....we have had him bathed before by the salon manager who was FABULOUS..had an excellent way with our dog and was knowledgeable and we were more than pleased. But unfortunately the groomer who groomed my dog yesterday did not understand my simple extremely explicit instructions or as she told us chose to ignore them and did what she wanted to do . If you want your dog to be groomed per your instructions or have breed specific grooming needs be sure to ask if your instructions are understood and be carefully specific as to what you want done....Most if not all but one are professionals at this salon. and I would highly recommend them. But caution to the wind our instructions were not followed or even considered by one groomer. I have contacted the corporate office as this isn't just a "bad haircut" complaint. It's about listening to the owner and being able to follow instructions. I will post another comment on the feedback I receive from them.
I’m in there frequently and haven’t had any problems. Usually a manger will jump in if the line starts to back up which really helps when you are short on time.
Worst experience I HAVE EVER HAD. Took my Yorkie there for a touch up. 3 1/2 hrs. later ...He was gasping to breath all the way home and his eyes where wide open???? had to give him a benadril to calm him down. 2hrs. later . had another dog there a few years ago and they called me she was bleeding!!!. called corporate they never got back to me ... BEWARE DON"T TAKEyour animals there. There was also a sheltie tied to the floor and was struggling to stand .(I thought it was having a seizure it was struggling that bad).Than a girl throws ooen the door and hits her in the head.
Small animal care person- Jess I think her name is- is really helpful. You can tell she’s there because she loves animals.
They had what I was looking for, but management was slow to assist on registers when the only register open had a line. This is normally not a problem at Petsmart stores.
It is a smaller store but they have your basics covered. Good deals on canned friskies wet food. Really cute food bowls and toys for both cats and dogs. Added bonus...you get great coupon book when you adopt from there!
Everyone one is the store is very nice and knowledgeable.
Petsmart is a US Store based in Levittown, New Jersey. Petsmart is located at 157 Levittown Pkwy Ste B, Levittown, PA 19055, USA.
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